Instructions on how to request the account deletion from the 1000X platform :
(1) Request the ticket via the SupportBee channel, input the subject as " Request to delete the account "
(2) Put the information, reason and consent for your request, following details below :
To Customer Support Team,
I, [Your Name], a user of 1000X.live, would like to request the deletion of the following user account from your system:
Customer support ID: (TX-AC-xxxxxxxxxxxx)
Which way you Application for 1000X. (Which way that you register - Facebook - Please provide email of facebook , Google- Please provide email of google, Metamask - Please provide number of metamask ) :
Reason for account deletion:
I am requesting the deletion of this account for the following reasons:
{- I no longer require the use of this account.
I require more privacy for my personal information.
Other (please specify)}
I kindly request that you proceed with the deletion of this account promptly and confirm the deletion with me via the email...................................
Thank you very much.
Sincerely,
[Your Signature]
[Your Name]
(3) Reassess all included information and send the request ticket to the support team to be verified, which would take from 24 - 48 hours to comply the request.
Remarks :
- To prevent any risks from your assets regarding the account deletion, all functions from your account will be disabled within 48 hours.
- Carefully rechecked your information before sending the request, otherwise the additional information might be needed for further inspection.